Bank 3.0: Why Banking is No Longer Somewhere You Go, But Something You Do

King, Brett

ISBN 10: 9814382124 / ISBN 13: 9789814382120

Editore: Marshall Cavendish International Asia Pte Ltd, 2012

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Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Codice articolo M09814382124-G

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Titolo: Bank 3.0: Why Banking is No Longer Somewhere...

Casa editrice: Marshall Cavendish International Asia Pte Ltd

Data di pubblicazione: 2012

Legatura: Rilegato

Condizione: good

Edizione: seconda edizione

Descrizione articolo

Riassunto:

The first edition of BANK 2.0 took the financial services world by storm and became synonymous with disruptive customer behaviour, technology shift and new banking models. In BANK 3.0, Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by tablet computing, the operationalizing of the cloud and the explosion of social media he explores: How Social Media has exposed pricing, over-regulation, outdated processes and poor policy, How mobile technology is completely changing the context of banking, How customer advocacy is killing traditional brand marketing, The growth of the 'de-banked' consumer who doesn't need a bank at all; and Why Banking is no longer a place you go, but something you do BANK 3.0 shows that the gap between customer and financial services players is rapidly growing, leaving massive opportunities for new, non-bank competitors to totally disrupt the industry.

Informazioni sull?autore:

Brett King is the author of the bestselling book Bank 2.0 (2010) and Branch Today, Gone Tomorrow (Jan 2011) and founder of the world s first mobile direct bank Movenbank. He advises the world s biggest banks on innovation, customer experience and distribution strategy.