The Basics of Process Mapping

Damelio, Robert

ISBN 10: 0527763160 / ISBN 13: 9780527763169

Editore: Productivity Press, 1996

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Riassunto:

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

Contenuti: Introduction
Chapter 1: Why Map a Process?
Chapter 2: Flowcharting
Chapter 3: Process Mapping
Chapter 4: Relationship Maps
Chapter 5: Cross-Functional Process Maps
Chapter 6: Analyzing a Process
Further Reading

Dati bibliografici

Titolo: The Basics of Process Mapping
Casa editrice: Productivity Press
Data di pubblicazione: 1996
Legatura: paperback
Condizione: Very Good