Behavioral Issues in Operations Management: New Trends in Design, Management, and Methodologies

This book examines research on impact of human behavior in the management of complex systems: building trust, enhancing motivation and inspiring more effective decision-making. Offers case studies in product development, logistics and supply chain integration.

Ilaria Giannoccaro was born in Bari, October 9, 1974. She got the laureate degree in Mechanical Engineering (110/110 cum laude) in 1998 at the Polytechnic University of Bari and in 2001 the Phd in Management and Business Engineering at the University of Rome Tor Vergata. Since 2004 to 2011 she has been an Assistant professor at the Department of Mechanical and Management Engineering, Polytechnic University of Bari and currently is an Associate professor in Supply Chain Management at Polytechnic University of Bari. In 2011 she joined the Center for Supply Networks at WP Carey Business School, Arizona State University.

Since 2004, has taught Operations Management and Supply Chain Management at Polytechnic University of Bari, Italy. Her main research interests include:

• Trust and opportunism in supply chain networks;
• Innovative incentive schemes for decentralized-control supply chains, including revenue sharing contract, advance booking discount program, profit transfer mechanisms.
• Forms of governance of supply chains;
• Modeling and control of inventory in supply chains using artificial intelligent techniques;
• Development of agent-based models to study innovation and learning processes in supply chains and industrial clusters

In these areas she has published more than 80 papers including international scientific journals and conference proceedings. Her studies are published on leading international journals such as International Journal of Production Economics, European Journal of Operational Research, International Journal of Logistics: Research & Application, Production Planning and Control, Emergence: Complexity and Organization, and Journal of Geographical Systems. She has also edited a book published by a national editor (Franco Angeli) on Organizations and Complexity. Moving across order and chaos to cope with change. In 2007 Professor Giannoccaro chaired the track entitled Towards a complexity science-based theory of geographical clusters in the Sixth EURAM Conference.

Since 2004 she has been a component of the teaching staff of the PhD program Advanced production Systems, at the Department of Mechanical and Business Engineering, Polytechnic of Bari and acts as an occasional referee of several international scientific journals, such as Journal of Operations Management, International Journal of Production Economics, European Journal of Operational Research, Computers & Industrial Engineering, Fuzzy Sets and Systems, Decision Support Systems, IEEE Transactions on Neural Networks, Journal of Artificial Society and Social Simulation, International Journal of Logistics Management: Research and Application.

List of the authors

Nicola Bellantuono, Department of Mechanics, Mathematics and Management, Polytechnic University of Bari, Italy
Valeria Belvedere, Bocconi University and SDA Bocconi School of Management, Italy
Elliot Bendoly, Goizueta Business School, Emory University, Georgia USA
Stephanie Eckerd, Robert H. Smith School of Business, University of Maryland, USA
Luisa Errichiello, IRAT-CNR, Italy
Pauline Found, Cardiff Business School, Cardiff University, UK
Marco Formentini, Department of Electrical, Managerial and Mechanical Engineering, University of Udine, Italy
Alberto Grando, Bocconi University and SDA Bocconi School of Management, Italy
John Hanson, College of Business Administration, University of San Diego, USA
Gregory E. Kersten, InterNeg Research Centre, Concordia University, Montreal, Canada
Rossella Moramarco, Polytechnic University of Bari, Italy
Ugo Merlone, University of Turin, Italy
Pierpaolo Pontrandolfo, Department of Mechanics, Mathematics and Management, Polytechnic University of Bari, Italy
Boaz Ronen, Leon Recanati Graduate School of Business Administration, Tel Aviv University, Israel
Pietro Romano, Department of Electrical, Managerial and Mechanical Engineering, University of Udine, Italy
Cinthia K. Stevens, Robert H. Smith Business School, University of Maryland, USA
Josh Whitford, Columbia University, NY, USA
Francesco Zirpoli, University Ca Foscari of Venice, Venice, Italy