Best Practices in Customer Service. Questo articolo non è disponibile.
Lingua: inglese
Editore: Amacom Books, 1998
- Brossura
- Usato
Da: Wonder Book, Frederick, MD, U.S.A.Wonder Book
Venditore AbeBooks dal 1 novembre 1997
Condizione: Usato - Molto buono
EUR 6,86
Descrizione dell’articolo da parte del venditore
Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Codice articolo S11N--00496
- Titolo
- Best Practices in Customer Service
- Autore
- Zemke, Ron
- Editore
- Amacom Books
- Anno di pubblicazione
- 1998
- Condizione
- Very Good
- Rilegatura
- Brossura
- Lingua
- inglese
- ISBN 10
- 0814470289
- ISBN 13
- 9780814470282
"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...
Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more.
With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers:
* fully understand the connection between excellent customer service and organizational performance
* deliver a higher level of customer service at a lower cost
* develop a customer base that fuels growth and profitability."
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Informazioni sull’autore
"RON ZEMKE (Minneapolis, MN) is president of Performance Research Associates and co-author of AMACOM's Knock Your Socks Off Service series.
JOHN A. WOODS (Madison, WI) is president of CWL Publishing Enterprises, a business book developer specializing in quality management."
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