Beyond Total Quality Management: Toward The Emerging Paradigm

Greg Bounds; Lyle Yorks; Mel Adams; Gipsie Ranney

ISBN 10: 0070066787 / ISBN 13: 9780070066786

Editore: McGraw-Hill College, 1994

Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0070066787I3N00

Riassunto:

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

Product Description: Book by Bounds Greg Adams Mel Yorks Lyle

Dati bibliografici

Titolo: Beyond Total Quality Management: Toward The ...
Casa editrice: McGraw-Hill College
Data di pubblicazione: 1994
Legatura: Hardcover
Condizione: Good
Condizione sovraccoperta: No Jacket