The Big Book of Customer Service Training Games (Big Book Series)
Carlaw, Peggy
ISBN 10: 0070779740 ISBN 13: 9780070779747
Editore: McGraw Hill, 1998
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World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00103218016
Riassunto:
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Informazioni sull'autore: McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Titolo: The Big Book of Customer Service Training ...
Casa editrice: McGraw Hill
Data di pubblicazione: 1998
Legatura: Brossura
Condizione: Very Good