Business Process Management Cases Vol. 3

Business Process Management (BPM) is at a pivotal moment as new opportunities and demands emerge. On the one side, Artificial Intelligence and process mining facilitate entirely new process design and analysis options. On the other hand, organizations are tasked to ensure their business processes are also sustainable, responsible and explainable. In light of this fast moving context, insights into the actual practice of BPM have become indispensable points of reference.

The BPM Cases Volume 3 adds 16 new cases to the existing 53 cases from Volumes 1 and 2, bringing the case collection to a total of 69 cases from many well-known organizations across industries and around the world. The focus of Volume 3 is on the return on BPM, its operationalization in light of constraints (e.g., data inaccuracies), scaling BPM across an organization and how to blend BPM into unique cultural settings. The cases show among others how to apply process mining to generate business value and how data-led BPM ensures evidence-based ways to manage processes.

Jan vom Brocke is the Director of the European Research Center for Information Systems (ERCIS) and he is a Professor and Chair of Information Systems & Business Process Management at the University of Münster in Germany. He has published among others in Management Science, MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Journal of Information Technology, Journal of the Association for Information Systems, European Journal of Information Systems, Information Systems Journal, Journal of Strategic Information Systems, and MIT Sloan Management Review. He is an author and editor of many seminal books, including the International Handbook on Business Process Management, BPM – Driving Innovation in a Digital World, Green Business Process Management, and the Business Process Management Cases volume one and two. Prof vom Brocke is a Visiting Professor at the University of Liechtenstein, and he has been named a Fellow of the Association for Information Systems (AIS), a Fellow of the ESCP Center for Design Science in Entrepreneurship, a Schoeller Senior Fellow at Friedrich Alexander University (FAU) in Germany, and a Distinguished Professor at the National University of Ireland, Maynooth University (MU).

Jan Mendling is the Einstein-Professor of Process Science with the Department of Computer Science at Humboldt-Universität zu Berlin, Germany. He is also adjunct professor with Vienna University of Economics and Business, Austria, and Principle Investigator at the Weizenbaum Institute, Berlin, Germany. His research interests include various topics in the area of business process management and information systems. He has published more than 500 research papers and articles, among others in Management Information Systems Quarterly, ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Journal of the Association of Information Systems, European Journal of Information Systems, Information Systems, and Decision Support Systems. He is the founding co-Editor-in-Chief of Process Science and co-author of the textbooks Fundamentals of Business Process Management, Second Edition, and Wirtschaftsinformatik, 12th Edition.

Michael Rosemann is the Director of the Centre for Future Enterprise and a Professor of Information Systems at Queensland University of Technology (QUT) in Brisbane, Australia. He has published among others in MIS Quarterly, Journal of Strategic Information Systems, Journal of the Association for Information Systems and European Journal of Information Systems. He has authored and edited ten books available in five languages including the International Handbook on Business Process Management. His research in areas such as BPM maturity, ambidextrous BPM, rapid process redesign and business process modelling globally influenced the practice and science of BPM. He established four industry funded Chairs at QUT. Prof Rosemann is the VP Strategic Partnerships for the Association for Information Systems and also the Honorary Consul for the Federal Republic of Germany for Southern Queensland.