Customer Relations Management and the impact of technology. Mint unread copy of HB 1st. 6-1/4 x 9-1/4, 360 pp, index, appendixes, b/w illus. Hardback in navy cloth boards, in color illus jacket.

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Dati bibliografici

Titolo

CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Tiome

Editore

Osborne/McGraw-Hill, Berkeley CA

Data di pubblicazione

2001

Lingua

Inglese

ISBN 10

0072133376

ISBN 13

9780072133370

Rilegatura

Rilegato

Condizione

New/New

Condizione della sovraccoperta

sovraccoperta

Cataloghi dei venditori

Business, Agriculture, Economics

Descrizione articolo

Riassunto

Customer Relationship Management (CRM) is the single most pressing problem facing any business. This text aims to provide business decision-makers with straightforward advice and information on how to use the CRM software and the Internet to manage customer relationships. It covers the evolution of CRM from old-school sales management techniques to current practices, current CRM companies and clear explanations of what each has to offer.

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Descrizione libreria

Mail-order bookseller at: PO Box 720, Nevada City CA 95959. My physical address for UPS etc is 15321 Wet Hill Road, Nevada City CA 95959; book orders may also be mailed to this address. Used, rare, out of print. Books available in all categories. However, only a small fraction of my book inventory is listed online so far. Monday through Saturday 10:30am-5:30pm. Besides selling books, I have written, edited, illustrated (art & photos), designed, and published numerous books. My author's credits include several travel titles including "Vagabonding in Europe & North Africa" and "Vagabonding in the USA," a tarot deck called the "William Blake Tarot of the Creative Imagination," and a book of poetry entitled "Sacred Southwest Suite."

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Ed Buryn Books
CA, U.S.A.

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