Change Request Management with SAP Solution Manager: SAP Essentials #59

Friedrich, Matthias; Sternberg, Torsten

ISBN 10: 1592292615 / ISBN 13: 9781592292615

Editore: SAP Press, 2009

May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.6. Codice articolo G1592292615I4N00

Riassunto:

This Essentials guide provides a detailed overview of the functionality of SAP Solution Manager Change Request Management. It teaches administrators and change managers how to implement and configure this powerful tool. The implementation is covered in detail, followed by coverage of special extensions such as extended transport landscapes or CTS+. The book concludes with tips for an iterative introduction and for troubleshooting.

After reading this guide, administrators will be able to configure and implement the functionality, enhance it, and solve their Change Request Management problems.

Informazioni sugli autori: Matthias Friedrich holds a degree in Information Management and started working for SAP SI AG in Dresden in 1998. Initially, he worked in the Global Support Center Austria in the areas of user administration and R/3 system security. He then went on to specialize in the Service Desk in SAP Solution Manager and was heavily involved in the creation of a service desk for application management. Change request management is another focus of Matthias’ work. Matthias is now with Bautzen IT.

Torsten Sternberg holds a degree in Economics and started working for SAP SI AG in Dresden in 2005. He works on both national and international projects as a trainer and consultant in the service desk and change request management areas. He was involved in the international roll-out of group-wide functionality, process analysis in the service provider scenario, and various implementations in the service desk and change request management areas. Torsten works now for Bautzen IT.

Dati bibliografici

Titolo: Change Request Management with SAP Solution ...
Casa editrice: SAP Press
Data di pubblicazione: 2009
Legatura: Hardcover
Condizione: Very Good
Condizione sovraccoperta: No Jacket