Check-In Check-Out (6th Edition)

Vallen, Gary K., Vallen, Jerome J.

ISBN 10: 0130829161 / ISBN 13: 9780130829160

Editore: Prentice Hall, 1999

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Dati bibliografici

Titolo: Check-In Check-Out (6th Edition)

Casa editrice: Prentice Hall

Data di pubblicazione: 1999

Legatura: Hardcover

Condizione: New

Descrizione articolo

Riassunto:

This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work?from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests?reservation, arrival, billing, departure, auditing and accounting?the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.

Product Description:

Book by Vallen Gary K Vallen Jerome J