PART ONE: Foundations of Communication
Chapter 1. Understanding the Process of Communication
Why Study Communication?
Defining Communication
Communication as a Discipline
Basic Elements in the Communication Process
Dynamic Characteristics of the Communication Process
Guiding Principles for Communicators
Resources for Review and Skill Building
Chapter 2. Constructing the Self through Communication
Developing the Self through Communication
Communication and Identity
Enhancing Self-Awareness through Interaction with Others
Communicating an Authentic Self
Resources for Review and Skill Building
Chapter 3. Perceiving and Communicating with Others
Factors that Influence Perception
Steps in the Process of Forming Perceptions
Perception and Responsible Communication
Resources for Review and Skill Building
Chapter 4. Listening and Responding to Others
Hearing and Listening
The Listening Process
Active and Passive Listening
Obstacles to Effective Listening
Becoming a Responsible and Effective Listener
Resources for Review and Skill Building
Chapter 5. Understanding and Shaping the World through Communication
Verbal Communication and Meaning
Understanding the Meanings of Words
Communicating Culture through Language
Ethical Challenges in Verbal Communication
Using Language Responsibly
Resources for Review and Skill Building
Chapter 6. Appreciating and Using Nonverbal Communication
Basic Characteristics of Nonverbal Communication
Functions of Nonverbal Communication
Types of Nonverbal Communication
Using Nonverbal Communication Effectively and Responsibly
Resources for Review and Skill Building
PART TWO: Communication in Context
Chapter 7. Communicating in Interpersonal Relationships
Basic Characteristics of Interpersonal Communication
Intimacy, Interpersonal Relationships, and Communication
Interpersonal Attraction
Communication and Relationship Development
Maintaining Ongoing Intimacy through Appropriate Self-Disclosure
Resources for Review and Skill Building
Chapter 8. Building Common Ground in Interpersonal Relationships
The Value of Conflict
Sources of Conflict
Ways of Handling Conflict
Building Common Ground with Responsible Communication
Resources for Review and Skill Building
Chapter 9: Communicating in Groups
Small Groups are Essential in Our Society
The Rewards and Costs of Group Decision Making
Norms and Roles Are Established Through Group Communication
Using the Problem-Solving Agenda to Make Effective Decisions
Becoming an Effective and Responsible Leader
Resources for Review and Skill Building
Chapter 10: Exploring Mediated Communication
Defining Media and Mass Communication
The Coevolution of Media and Audiences
Media Functions and Effects
Using Media Responsibly
Resources for Review and Skill Building
PART THREE: Public Communication
Chapter 11: Planning and Preparing to Speak
Selecting a Topic
Focusing Your Speech Topic
Analyze the Situation
Gathering Materials for Your Speech
Planning a Responsible Presentation
Resources for Review and Skill Building
Chapter 12: Organizing and Outlining Public Presentations
The Overall Structure of Your Speech
Ways of Organizing the Body of the Speech
Developing and Supporting the of Main Ideas of Your Speech
Starting Your Speech with an Effective Introduction
Finishing Your Speech with an Effective Conclusion
Outlining Your Speech
Resources for Review and Skill Building
Chapter 13: Delivering Confident Presentations
Managing the Fear of Speaking
Types of Delivery
Selecting the Words for Your Speech
Aspects of Delivery
Delivering a Responsible Presentation
Resources for Review and Skill Building
Chapter 14: Speaking to Inform and Inspire
Crafting a Credible Presentation
Types of Informative Speeches
Speaking at Special Occasions
The Responsible Person Speaking Well
Resources for Review and Skill Building
Chapter 15: Speaking to Persuade
The Informative-Persuasive Continuum
Types of Persuasive Speeches
Building Persuasive Arguments
Putting it All Together
Recognizing and Practicing Ethical Persuasion
Resources for Review and Skill Building
Appendix: A Brief Guide to Interviewing
Conducting an Effective Informational Interview
Participating in a Selection Interview