Titolo: Continuous Improvement Tools: A Practical Guide to Acheive Quality Results (Volume 1)
Editore: Pfeiffer & Co
Data di pubblicazione: 1999
Lingua: Inglese
ISBN 10: 0787950807
ISBN 13: 9780787950804
Rilegatura: Paperback
Condizione: Very Good
Condizione della sovraccoperta: No Jacket
Peso: 0,55 libbre

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Riassunto

These two volumes offer a commonsense approach to creating and sustaining quality-improvemnt efforts. Your process improvement problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.

Informazioni sull?autore

RICHARD Y. CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

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