Creating Customer Loyalty - Build Lasting Loyalty Using Customer Experience Management
Chris Daffy
ISBN 10: 0749498064 ISBN 13: 9780749498061
Editore: Kogan Page, 2019
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New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L1-9780749498061
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Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty. This will lead to increased market share, improved sales, an enhanced reputation and higher profitability. Despite this, many of today's companies fail to recognize that the notable improvements in their service delivery are not keeping up with increased customer expectations. Creating Customer Loyalty outlines simple, easy to understand strategies for creating a sustainable customer loyalty management programme that will win loyal customers.
Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make loyalty a habit and structure a business that attracts and retains the best customers. Using examples from both UK and international companies such as Lexus, Aldi, Dyson, The Ritz-Carlton and Virgin Atlantic, Creating Customer Loyalty explains why customer experience management alone does not build lasting loyalty, and why customer expectation and customer memory management are essential. It outlines how to make every occasion epic by removing those 'ouch' moments, replacing them with 'wow' experiences, and developing dazzling recovery techniques to create unforgettable stories and positive memories.
Informazioni sull?autore: Chris Daffy is an established author, speaker and writer, with over 20 years' experience helping organizations to improve customer service, experience management and loyalty building. He provides training throughout the UK and Northern Europe with clients including: Airbus; Air Products; AXA; BAE Systems; BBC; Barclaycard; Brenntag; DHL; Dorchester Hotel; JCB; Legal & General; Pizza Express; Saint Gobain Group; Toyota/Lexus; Unilever Group; Watches of Switzerland.
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Titolo: Creating Customer Loyalty - Build Lasting ...
Casa editrice: Kogan Page
Data di pubblicazione: 2019
Legatura: HRD
Condizione: New
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Creating Customer Loyalty
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
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HRD. Condizione: New. New Book. Shipped from UK. Established seller since 2000. Codice articolo FW-9780749498061
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Creating Customer Loyalty : Build Lasting Loyalty Using Customer Experience Management
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Creating Customer Loyalty : Build Lasting Loyalty Using Customer Experience Management
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Creating Customer Loyalty: Using Customer Experience Management to Deliver Lasting Client Loyalty
Print on DemandDa: moluna, Greven, Germania
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Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Develop the skills to design and implement a sustainable customer loyalty improvement programme in your organization and be rewarded with increased market share, improved sales and enhanced profitability.Über den AutorChris Daff. Codice articolo 254770395
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Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management
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Hardback. Condizione: New. New copy - Usually dispatched within 4 working days. 685. Codice articolo B9780749498061
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Hardback. Condizione: New. Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty. This will lead to increased market share, improved sales, an enhanced reputation and higher profitability. Despite this, many of today's companies fail to recognize that the notable improvements in their service delivery are not keeping up with increased customer expectations. Creating Customer Loyalty outlines simple, easy to understand strategies for creating a sustainable customer loyalty management programme that will win loyal customers. Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make loyalty a habit and structure a business that attracts and retains the best customers. Using examples from both UK and international companies such as Lexus, Aldi, Dyson, The Ritz-Carlton and Virgin Atlantic, Creating Customer Loyalty explains why customer experience management alone does not build lasting loyalty, and why customer expectation and customer memory management are essential. It outlines how to make every occasion epic by removing those 'ouch' moments, replacing them with 'wow' experiences, and developing dazzling recovery techniques to create unforgettable stories and positive memories. Codice articolo LU-9780749498061
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Creating Customer Loyalty | Build Lasting Loyalty Using Customer Experience Management
Print on DemandDa: preigu, Osnabrück, Germania
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Buch. Condizione: Neu. Creating Customer Loyalty | Build Lasting Loyalty Using Customer Experience Management | Chris Daffy | Buch | Einband - fest (Hardcover) | Englisch | 2019 | Kogan Page | EAN 9780749498061 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. Codice articolo 114999974
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Creating Customer Loyalty
Da: Rarewaves USA United, OSWEGO, IL, U.S.A.
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Hardback. Condizione: New. Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty. This will lead to increased market share, improved sales, an enhanced reputation and higher profitability. Despite this, many of today's companies fail to recognize that the notable improvements in their service delivery are not keeping up with increased customer expectations. Creating Customer Loyalty outlines simple, easy to understand strategies for creating a sustainable customer loyalty management programme that will win loyal customers. Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make loyalty a habit and structure a business that attracts and retains the best customers. Using examples from both UK and international companies such as Lexus, Aldi, Dyson, The Ritz-Carlton and Virgin Atlantic, Creating Customer Loyalty explains why customer experience management alone does not build lasting loyalty, and why customer expectation and customer memory management are essential. It outlines how to make every occasion epic by removing those 'ouch' moments, replacing them with 'wow' experiences, and developing dazzling recovery techniques to create unforgettable stories and positive memories. Codice articolo LU-9780749498061
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