Crisis Communication in the Global Arena

Wouter van Doesum

ISBN 10: 3844308369 / ISBN 13: 9783844308365

Editore: LAP LAMBERT Academic Publishing Feb 2011, 2011

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Neuware -The Cartoon Crisis of 2005 and 2006 provoked an international crisis, where ¿freedom of expression¿ was pitted against ¿respect for religious believes¿. However, in the midst of this central debate, Arla Foods faced the challenge to communicate with angry stakeholders on all sides. The Danish-Swedish cooperative was thereby involved in one of the most intense crisis situations on record. The crisis showcased the communication challenges during a complex, ambiguous and unpredictable intercultural crisis. This book offers an overview of contemporary crisis communication theory and the ongoing critiques and debates. An in-depth case study of Arla will provide an insight in the multifaceted communication demands the company faced during the Cartoon Crisis. Arläs communication efforts during this crisis are analyzed and measured up against current crisis communication literature, whereafter implications for managers working in international companies are offered, with the goal of providing managers with the tools necessary to make informed communication choices during an intercultural crisis.Books on Demand GmbH, Überseering 33, 22297 Hamburg 92 pp. Englisch.

Codice articolo 9783844308365

Dati bibliografici

• Titolo: Crisis Communication in the Global Arena
• Editore: LAP LAMBERT Academic Publishing Feb 2011
• Data di pubblicazione: 2011
• Lingua: Inglese
• ISBN 10: 3844308369
• ISBN 13: 9783844308365
• Rilegatura: Taschenbuch
• Condizione: Neu
• Dimensioni: 220 L x 150 A x 6 P (millimetri) 220 millimetri di larghezza per 150 millimetri di altezza per 6 millimetri di profondità
• Peso: 155 grammi

Descrizione articolo

Riassunto

The Cartoon Crisis of 2005 and 2006 provoked an international crisis, where ?freedom of expression' was pitted against ?respect for religious believes'. However, in the midst of this central debate, Arla Foods faced the challenge to communicate with angry stakeholders on all sides. The Danish-Swedish cooperative was thereby involved in one of the most intense crisis situations on record. The crisis showcased the communication challenges during a complex, ambiguous and unpredictable intercultural crisis. This book offers an overview of contemporary crisis communication theory and the ongoing critiques and debates. An in-depth case study of Arla will provide an insight in the multifaceted communication demands the company faced during the Cartoon Crisis. Arla's communication efforts during this crisis are analyzed and measured up against current crisis communication literature, whereafter implications for managers working in international companies are offered, with the goal of providing managers with the tools necessary to make informed communication choices during an intercultural crisis.

L'autore

Wouter van Doesum has had a keen interest in international relations and intercultural communication throughout his academic career, cemented by studying in culturally diverse countries such as Denmark, Russia and the Netherlands. He is a graduate from the highly acclaimed Intercultural Management master programme at the Copenhagen Business School.