Customer Development of Effective Performance Indicators in Local and State Level Public Administration

Lingua: inglese

Editore: Emerald Publishing Limited, GB, 2021

1839821493 / 9781839821493

Da: Rarewaves USA, HEBRON, KY, U.S.A.Rarewaves USA

Venditore con 5 stelle

Venditore AbeBooks dal 10 giugno 2025

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Descrizione dell’articolo da parte del venditore

As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Performance Indicators (PI). However, this is often not a core focal point and as a result, performance indicators are often output and not impact focused, and thus can lack relevance and utility.Addressing this gap in academic and practical knowledge, Customer Development of Effective Performance Indicators in Local and State Level Public Administration presents a structured process to enable public organisations and their communities to jointly develop performance indicators for public organisation's operations, and enabling communities to determine key performance indicators that are both highly relevant and contextually useful.Grounded in quality management principles, the book encourages community members to participate in practical co-production, promotes mutual learning and joint ownership, fosters relationship building between diverse customer groups, and inspires open conversations regarding local government operations.This book provides ground breaking insights for public administrators at all levels, as well community leaders, and scholars of business, public administration, and social responsibility.…

Codice articolo LU-9781839821493

Titolo
Customer Development of Effective Performance Indicators in Local and State Level Public Administration
Autore
Rebekah Schulz, Andrew Sense, Matthew Pepper
Editore
Emerald Publishing Limited, GB
Anno di pubblicazione
2021
Condizione
New
Rilegatura
Hardback
Lingua
inglese
ISBN 10
1839821493
ISBN 13
9781839821493
Peso dell'articolo
332 grammi
Dimensioni
6.25 x 0.5 x 9.25 inches

Rarewaves USA

HEBRON, KY, U.S.A.

Venditore con 5 stelle

Venditore AbeBooks dal 10 giugno 2025

Tariffe di spedizione nazionale per U.S.A.

ArticoloDa 10 a 13 giorni lavorativiDa 10 a 13 giorni lavorativi
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Rarewaves USA

10100 West Sample Road, Ste 101
Coral Springs, FL U.S.A. 33065