Customer Experience Analytics: The Key to Real-time, Adaptive Customer Relationships
Sathi, Arvind
ISBN 10: 1583473440 ISBN 13: 9781583473443
Editore: Mc Pr Llc, 2011
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1st edition. 160 pages. 9.25x6.25x0.25 inches. In Stock. Codice articolo 1583473440
Riassunto:
Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy.
Informazioni sugli autori:
Dr. Arvind Sathi is the global communication sector lead architect for the information agenda team at IBM. He received a PhD in Business Administration from Carnegie Mellon University. He lives in Englewood, Colorado.
Dr. Arvind Sathi is the global communication sector lead architect for the information agenda team at IBM. He received a PhD in Business Administration from Carnegie Mellon University. He lives in Englewood, Colorado.
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Titolo: Customer Experience Analytics: The Key to ...
Casa editrice: Mc Pr Llc
Data di pubblicazione: 2011
Legatura: Paperback
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Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships
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Customer Experience Analytics
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Softcover. Condizione: As New. Leichte Kratzer / Abnutzungen / Druckstellen. Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, andproductive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy.". Codice articolo 83fd84ab-d49c-4040-9aa0-d26a16a3fa79
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Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Codice articolo G1583473440I3N00
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Paperback. Condizione: New. Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy. Codice articolo LU-9781583473443
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Paperback. Condizione: new. Paperback. Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9781583473443
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Customer Experience Analytics
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MC Press, LLC, 2011
ISBN 10: 1583473440
ISBN 13: 9781583473443
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Condizione: New. Num Pages: 160 pages. BIC Classification: UN; UY. Category: (G) General (US: Trade). Dimension: 236 x 150 x 10. Weight in Grams: 190. . 2011. 1st Edition. Paperback. . . . . Codice articolo V9781583473443
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Condizione: New. KlappentextrnrnThrough a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage a. Codice articolo 596342764
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