The Customer Service Activity Book | 50 Activities for Inspiring Exceptional Service

Darryl S. Doane (u. a.)

ISBN 10: 0814433359 / ISBN 13: 9780814433355

Editore: AMACOM, 2013

The Customer Service Activity Book | 50 Activities for Inspiring Exceptional Service | Darryl S. Doane (u. a.) | Taschenbuch | Kartoniert / Broschiert | Englisch | 2013 | AMACOM | EAN 9780814433355 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. Codice articolo 109005130

Riassunto:

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

Informazioni sull?autore:

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

Dati bibliografici

Titolo: The Customer Service Activity Book | 50 ...
Casa editrice: AMACOM
Data di pubblicazione: 2013
Legatura: Taschenbuch
Condizione: Neu