Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone

Coscia, Stephen

ISBN 10: 1578200466 / ISBN 13: 9781578200467

Editore: CRC Press 1999-01, 1999

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Dati bibliografici

• Titolo: Customer Service Over the Phone : Techniques and Technology for Handling Customers Over the Phone
• Editore: CRC Press 1999-01
• Data di pubblicazione: 1999
• Lingua: Inglese
• ISBN 10: 1578200466
• ISBN 13: 9781578200467
• Rilegatura: PF
• Edizione: quinta edizione o successive
• Condizione: New

Descrizione articolo

Riassunto

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Informazioni sull?autore

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.