Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

Coscia, Stephen

ISBN 10: 1578200466 / ISBN 13: 9781578200467

Editore: CRC Press, 1999

May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Codice articolo G1578200466I4N00

Riassunto:

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Informazioni sull'autore: Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

Dati bibliografici

Titolo: Customer Service Over the Phone: Techniques ...
Casa editrice: CRC Press
Data di pubblicazione: 1999
Legatura: Paperback
Condizione: Very Good
Condizione sovraccoperta: No Jacket
Edizione: quinta edizione o successive