Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Dan Steinman

1476 valutazioni di Goodreads

Lingua: inglese

Editore: John Wiley & Sons Inc Apr 2016, 2016

1119167965 / 9781119167969

Da: Wegmann1855, Zwiesel, GermaniaWegmann1855

Venditore con 5 stelle

Venditore AbeBooks dal 2 giugno 2022

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Condizione: Nuovo

EUR 31,00

EUR 25,95 spedizione 
Spedito da Germania a U.S.A.

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Descrizione dell’articolo da parte del venditore

Neuware -Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: - Understand the context that led to the start of the Customer Success movement - Build a Customer Success strategy proven by the most competitive companies in the world - Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term. …

Codice articolo 9781119167969

Titolo
Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Autore
Dan Steinman
Editore
John Wiley & Sons Inc Apr 2016
Anno di pubblicazione
2016
Condizione
Neu
Rilegatura
Buch
Lingua
inglese
ISBN 10
1119167965
ISBN 13
9781119167969
Peso dell'articolo
495 grammi
Dimensioni
236x156x30 mm

Wegmann1855

Zwiesel, Germania

Venditore con 5 stelle

Venditore AbeBooks dal 2 giugno 2022

Tariffe di spedizione da Germania a U.S.A.

ArticoloDa 9 a 30 giorni lavorativiDa 8 a 14 giorni lavorativi
Primo articoloEUR 25,95EUR 32,95
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