The Definitive Guide to IT Service Metrics

Lingua: inglese

Editore: IT Governance Publishing, 2012

1849284059 / 9781849284059

Da: Bill & Ben Books, Faringdon, Regno UnitoBill & Ben Books

Venditore con 5 stelle

Venditore AbeBooks dal 3 marzo 2025

Brossura

Condizione: Nuovo

EUR 40,73

EUR 12,11 spedizione 
Spedito da Regno Unito a U.S.A.

Quantità: 1 disponibile

Aggiungi al carrello
Resi gratuiti per 30 giorni

Descrizione dell’articolo da parte del venditore

IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to inform the decision-making process, drive change and realize improvements. They facilitate cost savings through economical use of finance and resources, and ensure that the services provided are appropriate - thereby strengthening customer loyalty. Based on ITIL(R) and other service management frameworks and standards Up-to-date, based on the ITIL(R) framework, as well as COBIT(R), ISO/IEC 20000, PMI(R) and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics. Use metrics to benefit your IT department and the business as a whole Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. About the authors Kurt McWhirter is a recognized authority on using the ITIL(R) framework and has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL(R) Expert and ISO/IEC 20000 Consultant and is an accredited ITIL(R) Trainer. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP(R)), Process Design Engineer (CPDE(R)), ITIL(R) Expert, ISO/IEC 20000 Consultant and TIPAiE Lead Assessor. The definitive guide you can't afford to be without.…

Codice articolo 0037680

Titolo
The Definitive Guide to IT Service Metrics
Autore
Kurt McWhirter, Ted Gaughan
Editore
IT Governance Publishing
Anno di pubblicazione
2012
Condizione
New
Rilegatura
Paperback
Lingua
inglese
ISBN 10
1849284059
ISBN 13
9781849284059

Bill & Ben Books

Faringdon, Regno Unito

Venditore con 5 stelle

Venditore AbeBooks dal 3 marzo 2025

Tariffe di spedizione da Regno Unito a U.S.A.

ArticoloDa 14 a 45 giorni lavorativiDa 5 a 10 giorni lavorativi
Primo articoloEUR 12,11EUR 22,59
I tempi di consegna sono stabiliti dai venditori e variano in base al corriere e al paese. Gli ordini che devono attraversare una dogana possono subire ritardi e spetta agli acquirenti pagare eventuali tariffe o dazi associati. I venditori possono contattarti in merito ad addebiti aggiuntivi dovuti a eventuali maggiorazioni dei costi di spedizione dei tuoi articoli.

Metodi di pagamento

  • Visa
  • Mastercard
  • American Express
  • Carte Bleue
  • Apple Pay
  • Google Pay

Descrizione dello Store

Oxfordshire UK booksellers of many years standing.

Specializzazione

New & second hand

Informazioni sull’azienda del venditore

Bill & Ben Books ltd

Manor Cottage, Great Coxwell
Faringdon, Regno Unito SN7 7NB

Name of business : Bill & Ben Books Ltd.
Form of legal entity : A Limited Company
Business address: Manor Cottage, Great Coxwell, Faringdon, Oxfordshire, SN7 7NB, UK.
Email address: orders@billandbenbooks.co.uk
Telephone number: 07974 923385
Registered in England & Wales No: 13019028
VAT Number: GB 376238277
Authorized representative of the company: Jake Pumphrey