Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Performance Research Associates

ISBN 10: 0814473652 / ISBN 13: 9780814473658

Editore: AMACOM, 2006

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00084236194

Riassunto:

Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better

Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.'

Key features

Written in the same accessible and humorous style that made this book a classic

Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush

Informazioni sull?autore: Performance Research Associates, Inc. was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-sized corporations and non-profits.

Dati bibliografici

Titolo: Delivering Knock Your Socks Off Service (...
Casa editrice: AMACOM
Data di pubblicazione: 2006
Legatura: Brossura
Condizione: Good
Edizione: quarta edizione