Now there's an easy-to-understand, easy-to-use book for everyone involved with ISO 9001:2000 certification or recertification. Using proven Information Mapping techniques, Demystifying ISO 9001:2000 streamlines every certification task, enhancing business value and reducing the risk of failure. It includes in-depth coverage of Management Responsibility and other new requirements and presents breakthrough solutions for managing documentation - the #1 cause of audit failure.
GERARD W. PARADIS is Senior Consultant and Trainer for Information Mapping, Inc., a worldwide leader in helping organizations improving quality system documentation. He co-authored the first edition of Demystifying ISO 9001 (Prentice Hall PTR).
JOHN R. TRUBIANO holds the titles of Senior Management Consultant, RAB Certified Lead Author, IQA/IRCA Registered Lead Auditor, and American Society for Quality (ASQ) Certified Quality Engineer, Manufacturing and Management. A senior member of ASQ, he has over thirty years of experience in Quality Assurance Engineering and Management.