Design & Development Of Service Quality Model

Anand Prakash

ISBN 10: 3659478199 / ISBN 13: 9783659478192

Editore: LAP LAMBERT Academic Publishing Nov 2013, 2013

Riguardo questo articolo

This item is printed on demand - Print on Demand Titel. Neuware -This book presents a critical examination of five possible combinations of neural networks for understanding the measurement of service quality in respect of key stakeholders in life insurance business. This book also presents the methodology to validate the multiple-item scale for measuring service quality in a way that it predicts customer satisfaction and patronage intention in life insurance business in India using Structural Equation Modeling (SEM) approach following the model development strategy, which takes account of proposing a basic structural model framework, and subsequently, it improves the framework through modifications of competing structural models for arriving at the best-fit structural model. This book does describe Indians attitudes towards the life insurance business. It presents how the Monte Carlo simulation may be useful to strategy makers and at which particular points of the strategy making process it would be most beneficial and least beneficial through scenario planning.Books on Demand GmbH, Überseering 33, 22297 Hamburg 524 pp. Englisch.

Codice articolo 9783659478192

Dati bibliografici

• Titolo: Design & Development Of Service Quality Model
• Editore: LAP LAMBERT Academic Publishing Nov 2013
• Data di pubblicazione: 2013
• Lingua: Inglese
• ISBN 10: 3659478199
• ISBN 13: 9783659478192
• Rilegatura: Taschenbuch
• Condizione: Neu
• Dimensioni: 220 L x 150 A x 32 P (millimetri) 220 millimetri di larghezza per 150 millimetri di altezza per 32 millimetri di profondità
• Peso: 798 grammi

Descrizione articolo

Riassunto

This book presents a critical examination of five possible combinations of neural networks for understanding the measurement of service quality in respect of key stakeholders in life insurance business. This book also presents the methodology to validate the multiple-item scale for measuring service quality in a way that it predicts customer satisfaction and patronage intention in life insurance business in India using Structural Equation Modeling (SEM) approach following the model development strategy, which takes account of proposing a basic structural model framework, and subsequently, it improves the framework through modifications of competing structural models for arriving at the best-fit structural model. This book does describe Indians attitudes towards the life insurance business. It presents how the Monte Carlo simulation may be useful to strategy makers and at which particular points of the strategy making process it would be most beneficial and least beneficial through scenario planning.

Informazioni sull?autore

Dr. Anand Prakash holds Ph.D. in Management from Birla Institute of Technology (MESRA: RANCHI), M.B.A. from Pune University, and B.E. in Mechanical Engineering from Bangalore University with over Ten years of strong industrial, and teaching experience. He has published a number of research papers in scholarly peer reviewed international journals.