Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Jay R. Galbraith

ISBN 10: 0787979198 / ISBN 13: 9780787979195

Editore: John Wiley & Sons, 2005

Ancien livre de bibliothèque avec équipements. Edition 2005. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 2005. Ammareal gives back up to 15% of this item's net price to charity organizations. Codice articolo I-551-913

Riassunto:

Designing the Customer-Centric Organization offers today???s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

Informazioni sull'autore: Jay R. Galbraith is a senior research scientist at the Center for Effective Organizations at the University of Southern California. He is professor emeritus at the International Institute for Management Development in Lausanne, Switzerland. Galbraith is the author of numerous books, including Designing Organizations, Designing the Global Corporation, and Tomorrow's Organization, all from Jossey-Bass.

Dati bibliografici

Titolo: Designing the Customer-Centric Organization:...
Casa editrice: John Wiley & Sons
Data di pubblicazione: 2005
Legatura: Hardcover
Condizione: Bon