The authors outline a step-by-step process designed to help readers negotiate the most difficult conversations imaginable, from negotiating with a tricky client to telling someone "I love you." Reprint.

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Book by Stone Douglas Patton Bruce Heen Sheila Fisher Roge

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Difficult Conversations: How to Discuss What Matters Most

Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger

Usato - Brossura

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