Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps

Martin Manser

ISBN 10: 1473607809 / ISBN 13: 9781473607804

Editore: Teach Yourself 2016-03-10, 2016

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Dati bibliografici

• Titolo: Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps
• Editore: Teach Yourself 2016-03-10
• Data di pubblicazione: 2016
• Lingua: Inglese
• ISBN 10: 1473607809
• ISBN 13: 9781473607804
• Rilegatura: Paperback
• Condizione: New

Descrizione articolo

Riassunto

You are just seven steps away from having better conversations at work
Difficult Conversations In A Week is a simple and straightforward guide to becoming confident at handling these important situations, giving you everything you really need to know in just seven short chapters. From delivering bad news in an appraisal and working with a colleagues who may be lazy, negative or incompetent, to treating colleagues with respect and building trust, it will help you deal professionally with suppliers who are always late, say 'no' graciously and give someone bad news. You'll also find exercises to help you put it all into action.

Informazioni sull?autore

Martin Manser has led seminars on good communication on four continents. He teaches at the London College of Communication, and has led courses for organizations including Capita, Department of Education, and Network Rail.