A Dyadic Perspective of Service Quality

General Terms and Conditions

Table of Contents

1. Scope
2. Contracting Party, Conclusion of Contract, Correction Options
3. Contract Language, Storage of Contract Text
4. Delivery Conditions
5. Payment
6. Right of Withdrawal
7. Retention of Title
8. Transport Damage
9. Data Backup
10. Warranty and Guarantees
11. Liability
12. Dispute Resolution
13. Protection of Minors
14. Final Provisions
15. Battery Disposal Information

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed via the Abebooks or ZAVB website by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a legal partnership acting in the exercise of their trade or independent professional activity.

With respect to entrepreneurs: conflicting or supplementary general terms and conditions are hereby rejected unless expressly agreed otherwise.

2. Contracting Party, Conclusion of Contract, Correction Options

2.1 Contracting Party
The purchase contract is concluded with Books-by-Floh - Florian Gerlach.

2.2 Conclusion of Contract
By listing a product at a fixed price, we make a binding offer to conclude a contract for that product. The fixed price and duration of the offer define the acceptance period.

You may accept offers for multiple products by placing them in the shopping cart (subject to availability) and completing the subsequent payment process.

2.3 Correction Options
You may identify and correct input errors during the ordering process using the tools provided by Abebooks or ZAVB.

To cancel a transaction, use your browser’s “back” button. In the shopping cart, quantities can be adjusted or items removed. Errors can also be corrected by canceling the purchase process.

3. Contract Language, Storage of Contract Text

The language available for the conclusion of the contract is German.

The contract text is stored in our systems but is not accessible to you. However, you may view recent orders via your Abebooks or ZAVB account under “Purchases/Sales.” The full contract text is not accessible there.

4. Delivery Conditions

Products are shipped to the delivery address specified during the ordering process.

Delivery is by shipment only. Collection is not possible.
We do not deliver to parcel stations.

5. Payment

5.1 Due Date and Default
The price is due upon conclusion of the contract unless otherwise specified.

For consumers: in case of default, we reserve the right to charge €1.50 per reminder from the second reminder onwards.

For entrepreneurs: statutory default interest of nine percentage points above the base rate plus a flat fee of €40 will be charged.

Further claims remain unaffected.

5.2 Payment Methods

Available payment methods:

PayPal
Payment via PayPal (Europe) S.à r.l. et Cie, S.C.A. requires registration and confirmation. Payment is processed immediately after order placement.

Direct Debit (via PayPal)
Subject to address and credit check. By confirming the payment, you grant PayPal a direct debit mandate.

Bank Transfer
Advance payment via transfer to our account at Deutsche Kreditbank (DKB). Goods are shipped after receipt of payment.

6. Right of Withdrawal

You are entitled to the statutory right of withdrawal as described in the withdrawal policy.

7. Retention of Title

The goods remain our property until full payment is received.

For entrepreneurs: ownership is retained until all claims arising from the business relationship are settled. Claims from resale are assigned to us in advance.

8. Transport Damage

For consumers: visible transport damage must be reported immediately to the carrier and to us.

For entrepreneurs: risk passes upon handover to the carrier.

9. Data Backup

You are responsible for proper and regular data backups.

We are not liable for data loss that could have been avoided through proper backup, except in cases of intent, gross negligence, injury to life, body, or health, breach of essential contractual obligations, guarantees, or product liability.

10. Warranty and Guarantees

10.1 Liability for Defects
Statutory warranty law applies unless otherwise agreed.

Limitations do not apply in cases of personal injury, intent, gross negligence, breach of essential obligations, guarantees, or product liability.

For entrepreneurs:

• Only our product descriptions and manufacturer specifications are binding
• Warranty period for new goods: 1 year from transfer of risk

Commercial buyers must comply with inspection and notification obligations under § 377 HGB.

10.2 Guarantees and Customer Service
Details of any additional guarantees are provided with the respective product.

11. Liability

We are fully liable in cases of:

• injury to life, body, or health
• intent or gross negligence
• guarantees
• product liability

For slight negligence in essential contractual obligations, liability is limited to foreseeable damages.

All other liability is excluded.

12. Dispute Resolution

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Protection of Minors

For age-restricted products, we ensure compliance through identity and age verification.

Delivery is made only after successful age verification and exclusively to the customer.

14. Final Provisions

If you are an entrepreneur, German law applies excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If individual clauses are invalid, the remainder of the contract remains valid. Statutory provisions apply in place of invalid clauses.

15. Battery Disposal Information

Batteries must not be disposed of with household waste.

They must be returned to collection points or retailers free of charge. End users are legally obliged to return used batteries.

Batteries may also be returned to us (sufficient postage required).
Used batteries must be protected against short circuits before return.

Meaning of symbols:

• Crossed-out bin: no household disposal
• “Hg” = mercury
• “Cd” = cadmium
• “Pb” = lead

Se sei un consumatore puoi recedere dal contratto in conformità con quanto segue. Per Consumatore si intende qualsiasi persona fisica che agisce per scopi estranei alla propria attività commerciale, imprenditoriale, artigianale o professionale.

Informazioni sul diritto di recesso

Diritto legale di recesso

Hai il diritto di recedere dal presente contratto entro 14 giorni senza fornire alcuna motivazione.

Il periodo di recesso scade dopo 14 giorni dal giorno in cui tu o una terza parte, diversa dal vettore e da te indicata, acquisisce il possesso fisico dell'ultimo bene o dell'ultimo lotto o pezzo.

Per esercitare il diritto di recesso, compila e invia elettronicamente una dichiarazione esplicita sul nostro sito Web, alla voce “I miei acquisti” nella sezione “Mio account”. Ti comunicheremo senza indugio una conferma di ricezione di tale recesso su un supporto durevole (ad es. via e-mail).

Per rispettare il termine di recesso, è sufficiente inviare la comunicazione relativa all'esercizio del diritto di recesso prima della scadenza del periodo di recesso stesso.

Effetti del recesso

In caso di recesso dal presente contratto, ti rimborseremo tutti i pagamenti ricevuti, compresi i costi di spedizione (ad eccezione dei costi supplementari derivanti dalla tua eventuale scelta di un tipo di spedizione diverso dal tipo meno costoso di consegna standard da noi offerto).

Potremo effettuare una detrazione dal rimborso per la perdita di valore dei beni forniti, qualora tale perdita sia il risultato di una manipolazione non necessaria da parte tua.

Eseguiremo il rimborso senza indebito ritardo e non oltre 14 giorni dal giorno in cui saremo informati della tua decisione di recedere dal presente contratto.

Il rimborso sarà effettuato utilizzando lo stesso mezzo di pagamento da te usato per la transazione iniziale, salvo che tu non abbia espressamente concordato altrimenti; in ogni caso, non dovrai sostenere alcun costo quale conseguenza di tale rimborso.

Possiamo trattenere il rimborso finché non avremo ricevuto i beni oppure finché non avrai fornito la prova di averli rispediti, a seconda di quale condizione si verifichi per prima.

Dovrai rispedire i beni o consegnarli a Books-by-Floh, Paderborn, Germany, senza indebito ritardo e, in ogni caso, entro 14 giorni dal giorno in cui ci hai comunicato la tua volontà di recedere dal presente contratto. Il termine è rispettato se rispedisci i beni prima della scadenza del periodo di 14 giorni. I costi diretti della restituzione dei beni saranno a tuo carico. Sei responsabile solo della diminuzione del valore dei beni risultante da una manipolazione diversa da quella necessaria per stabilire la natura, le caratteristiche e il funzionamento dei beni stessi.

Eccezioni al diritto di recesso

Il diritto di recesso non si applica a:

1. La fornitura di giornali, periodici o riviste ad eccezione dei contratti di abbonamento; e
2. La fornitura di contenuto digitale non fornito su un supporto materiale (ad es. su un CD o DVD), se al momento dell'invio dell'ordine hai accettato l'inizio dell'esecuzione e hai riconosciuto che non avresti potuto recedere una volta iniziata l'esecuzione.

Privacy Policy

We use the data you provide to fulfill and process your order. Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods.

For the processing of payments, we may pass your payment data to our bank where required. Your data will not be disclosed to other third parties or used for advertising purposes.

Upon full completion of the contract and full payment of the purchase price, your data will be blocked for further use and deleted after the expiry of the retention periods required under tax and commercial law.

We protect our systems through technical and organizational measures against loss, destruction, access, alteration, or dissemination of your data by unauthorized persons. Despite regular checks, complete protection against all risks is not possible.

You have the right to receive free information about your stored data, as well as, where applicable, the right to rectification, restriction, or deletion of such data.

For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, please contact:

Mr. Florian Gerlach
Email: info@booksbyfloh.de

This privacy policy was prepared by the law firm WILDE BEUGER SOLMECKE – further information at www.wbs-law.de.