Emotions and Service in the Digital Age (Research on Emotion in Organizations, 16)

ISBN 10: 1839092602 / ISBN 13: 9781839092602

Editore: Emerald Publishing, 2020

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Dati bibliografici

• Titolo: Emotions and Service in the Digital Age (Research on Emotion in Organizations, 16)
• Editore: Emerald Publishing
• Data di pubblicazione: 2020
• Lingua: Inglese
• ISBN 10: 1839092602
• ISBN 13: 9781839092602
• Rilegatura: Rilegato
• Condizione: New

Descrizione articolo

Riassunto

This volume of Research on Emotions in Organizations adds to the ongoing research stream on emotions in the workplace, focusing on service and the digital economy.

Advances in digital technology have ushered us into what is referred to as industry 4.0 or the digital age. With it come opportunities to improve the methodologies we use to research and analyse emotions, to help people manage their emotions, as well as develop their socio-emotional skills.

Industry 4.0 also poses challenges, such as assisting leaders and employees to acquire a digital mind set and maintaining positive human connections and relationships in the workplace. Emotional management skills and a service orientation have become an even higher priority. The chapters in this book offer a variety of research evidence and perspectives which explore how emotions will continue to be of central importance in the digital workplace.

Emotions and Service in the Digital Age is divided into three parts:

1. The Digital Age
2. Adapting to the Digital Age
3. Emotions and Care in the Digital Age

Informazioni sull?autore

Charmine E. J. Härtel is Distinguished Professor of Management and Advisor to the Head of Department at Monash Business School, Monash University, Melbourne Australia, and Honorary Professor at The University of Queensland, Brisbane Australia.

Wilfred J. Zerbe is Campus Executive at Fairleigh Dickinson University, Vancouver, Canada.

Neal M. Ashkanasy is Professor of Management at the UQ Business School, The University of Queensland, Australia.