Employees First, Customers Second: Turning Conventional Management Upside Down

Nayar, Vineet

ISBN 10: 1422139069 / ISBN 13: 9781422139066

Editore: Harvard Business Review Press, 2010

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Gently used. May include previous owner's signature or bookplate on the front endpaper, sticker on back and/or remainder mark on text block. Codice articolo 9781422139066-3

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Titolo: Employees First, Customers Second: Turning ...

Casa editrice: Harvard Business Review Press

Data di pubblicazione: 2010

Legatura: Rilegato

Condizione: very good

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One small idea can ignite a revolution just as a single matchstick can start a fire.

One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.

In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.

By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:

• Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state

• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing

• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone

• Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zone

Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.

Informazioni sugli autori:

Vineet Nayar is the CEO of HCL Technologies Ltd., India’s leading global IT Services Company. Fortune called his leadership style “The World’s Most Modern Management,” and the London Business School labeled him “the leader of organizational innovation.” IDC recognized him as having “the most cohesive and articulate vision” in the IT services sector.

Vineet Nayar is the CEO of HCL Technologies Ltd., India&;s leading global IT Services Company. Fortune called his leadership style “The World&;s Most Modern Management,&; and the London Business School labeled him “the leader of organizational innovation.&; IDC recognized him as having “the most cohesive and articulate vision&; in the IT services sector.