Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement

Kelly, Michael R.

ISBN 10: 1138464120 / ISBN 13: 9781138464124

Editore: Routledge, 2017

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Dati bibliografici

• Titolo: Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement
• Editore: Routledge
• Data di pubblicazione: 2017
• Lingua: Inglese
• ISBN 10: 1138464120
• ISBN 13: 9781138464124
• Rilegatura: Rilegato
• Condizione: New

Descrizione articolo

Riassunto

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
3. Standardize: Ensure that useful actions are preserved.

Informazioni sull?autore

Michael R. Kelly