Executive Guide to Business Success through Human-Centred Systems

Andrew Ainger (u. a.)

ISBN 10: 3540199292 / ISBN 13: 9783540199298

Editore: Springer, 1995

Executive Guide to Business Success through Human-Centred Systems | Andrew Ainger (u. a.) | Taschenbuch | Executive Guides | ix | Englisch | 1995 | Springer | EAN 9783540199298 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu. Codice articolo 102211557

Riassunto:

This book is about people and skilled work. There has been much turmoil in the business environment about how to best manage the balance between people and technology, at a time when pressures for cost reduction are ever greater.

Contenuti: 1. Introduction.- Why Read this book?.- What is the Role of Technology in Human-Centred Systems?.- What Will You Learn?.- The Role of Case Studies.- Human-Centred Systems as a Critique.- Knowledge-Based Industry and World Markets.- Competition in Europe.- Innovation vs. Productivity.- Research and Development.- 2. Insights Into Human-Centredness.- Reuniting Hand and Brain.- Taylor and Scientific Management.- McGregor’s Theory X and Theory Y.- What are Human-Centred Systems?,..- Human-Centred IT.- Designing Tools for Skilled Workers.- Technocentric and Human-Centred Approaches.- Introducing New Technology and Methods.- Towards Human-Centred Design.- The Next Cycle.- 3. The New Rules.- Knowledge and the Worker.- What is Knowledge?.- The Darwinian Workplace.- Loyalty, the Outdated Concept?.- A New Form of Work Organisation.- The Ethics of Business.- Lessons for Business from the Voluntary Sector.- What Can Be Learnt?.- 4. Business Process Re-Engineering.- Lessons from East Germany.- Two Degrees of Culture.- Types of Re-engineering.- Back to the Drawing Board.- IT the Enabler.- Learning from the Factory.- Regenerating the Organisation.- 5. Empowerment.- Flat Pyramids: the Future?.- Responsibilisation: Is it for You?.- Levels of Empowerment.- IT and the Shop Floor.- A New Structure.- Potential Problems: Opening Pandora’s Box.- The Hawthorne Effect.- Abraham Maslow and B. F. Skinner.- 6. Teamworking.- Teams: Flavour of the Month.- Groupware.- Challenging Orthodoxy.- A Question of Language.- Group Working on the Factory Floor.- Implementing Cells.- Forming Cells into Business Units.- IT in Cells.- 7. Skill And Competence.- Skill: Comparison.- Vocational vs. Academic.- National Vocational Qualifications (NVQs).- The German System.- The Apprentice: Twentieth-century Dodo.- Manufacturing in Britain.- What is Management Training?.- Management Training and a Competence Approach.- 8. Quality.- The Search for Total Quality.- What is TQM?.- Benchmarking.- The Quality Standards.- The Quality Awards.- TQM in the Public Sector: An Oxymoron?.- The Quality of Life.- Deming Revisited.- Deming vs. Taylor: The Differences.- 9. Developments And The Way Forward.- Context.- Human-Centred Strategy.- Appendix 1: Volvo, Uddevalla and Kalmar, Sweden.- Appendix 2: ESPRIT 1217 (1199): Human-Centred CIM.- Appendix 3: The MOPS Programme.- Appendix 4: BESTMAN.- Appendix.5: ITW DeVilbiss Ransburg.- References and Further Reading.- Name Index.

Dati bibliografici

Titolo: Executive Guide to Business Success through ...
Casa editrice: Springer
Data di pubblicazione: 1995
Legatura: Taschenbuch
Condizione: Neu