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Dati bibliografici

Titolo: Foundations of Service Level Management
Editore: Sams Publishing
Data di pubblicazione: 2000
Lingua: Inglese
ISBN 10: 0672317435
ISBN 13: 9780672317439
Rilegatura: Brossura
Condizione: Good

Descrizione articolo

Riassunto

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/

Informazioni sull?autore

Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.

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Descrizione libreria

More Than Words (MTW) is a social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business, caf�, and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.

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