Good Services: How to Design Services That Work
Louise Downe
ISBN 10: 9063695438 ISBN 13: 9789063695439
Editore: BIS Publishers, 2020
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2020. 01st Edition. Paperback. . . . . . Books ship from the US and Ireland. Codice articolo V9789063695439
Riassunto:
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
Informazioni sugli autori:
Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.
Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.
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Titolo: Good Services: How to Design Services That ...
Casa editrice: BIS Publishers
Data di pubblicazione: 2020
Legatura: Brossura
Condizione: New