A Guide to Computer User Suppo

Beisse, Fred

ISBN 10: 113318782X / ISBN 13: 9781133187820

Editore: Course Technology Cengage Learning, 2012

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00100512470

Riassunto:

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Product Description: Book by Beisse Fred

Dati bibliografici

Titolo: A Guide to Computer User Suppo
Casa editrice: Course Technology Cengage Learning
Data di pubblicazione: 2012
Legatura: Brossura
Condizione: Good
Edizione: quinta edizione o successive