A Guide to Service Desk Concepts (Help Desk)

Donna Knapp

ISBN 10: 0324785062 / ISBN 13: 9780324785067

Editore: Course Technology, 2009

Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.35. Codice articolo G0324785062I3N00

Riassunto:

A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL? V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.

Product Description: Book by Knapp

Dati bibliografici

Titolo: A Guide to Service Desk Concepts (Help Desk)
Casa editrice: Course Technology
Data di pubblicazione: 2009
Legatura: Paperback
Condizione: Good
Condizione sovraccoperta: No Jacket
Edizione: terza edizione