Handbook of Services and Artificial Intelligence

Ada Scupola

ISBN 10: 1035301962 / ISBN 13: 9781035301966

Editore: John Wiley & Sons, John Wiley & Sons, 2024

Riguardo questo articolo

Neuware.

Codice articolo 9781035301966

Dati bibliografici

• Titolo: Handbook of Services and Artificial Intelligence
• Editore: John Wiley & Sons, John Wiley & Sons
• Data di pubblicazione: 2024
• Lingua: Inglese
• ISBN 10: 1035301962
• ISBN 13: 9781035301966
• Rilegatura: Buch
• Condizione: Neu
• Dimensioni: 251 L x 176 A x 27 P (millimetri) 251 millimetri di larghezza per 176 millimetri di altezza per 27 millimetri di profondità
• Peso: 798 grammi

Descrizione articolo

Riassunto

This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors and from varying perspectives.

Experts from across the globe survey the current state of automation within the service industry, in particular the recent introduction of AI in knowledge-based work which is proving transformative in professional environments. Chapters analyze AI in relation to classic service theory, and how technology is revolutionizing the service experience, posing the question as to whether this will lead to the full automation of the sector. Contributing authors highlight the contemporary surge in initiatives aimed at developing public policies and regulations regarding AI, and the importance of ethical foresight in the development of innovative AI technology.

Interrogating the complexities of AI advancement in an accessible manner, the Handbook of Services and Artificial Intelligence is essential for students and scholars of business and management, information systems, business economics and organizational studies. It is also a valuable read for managers and practitioners within the services sector, especially those interested in the impacts of technological innovation on the efficiency of their companies.

Informazioni sull?autore

Edited by Ada Scupola, Jon Sundbo, Lars Fuglsang, Department of Social Sciences and Business, Roskilde University and Anders H. Henten, Department of Electronic Systems, Aalborg University, Denmark