ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

Claire Agutter

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Lingua: inglese

Editore: IT Governance Publishing, GB, 2020

1787782182 / 9781787782181

Da: Rarewaves USA United, HEBRON, KY, U.S.A.Rarewaves USA United

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ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy.ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.The book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:Replacing 'change control' with 'change enablement' throughout;The removal of 'IT' from the definition of a change; andUpdating definitions for customer, sponsor and user.A perfect companion before, during and after your ITIL exam - buy your copy today.ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Codice articolo LU-9781787782181

Titolo
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond
Autore
Claire Agutter
Editore
IT Governance Publishing, GB
Anno di pubblicazione
2020
Condizione
New
Rilegatura
Paperback
Lingua
inglese
ISBN 10
1787782182
ISBN 13
9781787782181
Edizione
Second Edition.
Peso dell'articolo
266 grammi

Rarewaves USA United

HEBRON, KY, U.S.A.

Venditore con 5 stelle

Venditore AbeBooks dal 20 giugno 2025

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ArticoloDa 30 a 30 giorni lavorativiDa 14 a 14 giorni lavorativi
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