Acclaimed for its strong theoretical framework and consistent organization, Arnold and Boggs' Interpersonal Relationships: Professional Communication Skills for Nurses, 6th Edition, remains the definitive resource in developing effective communication with clients, families, and colleagues in order to achieve treatment goals in health care. This two-time AJN Book of the Year award-winner is thoroughly updated and includes current references describing how to modify communications strategies for various populations and situations including children, the elderly, end of life, health teaching, stress, crisis, and colleagues. Two new chapters address issues in contemporary health care related to promoting health safety and supporting continuity of care. Not only does this book present proven communications strategies and principles in nursing, psychology, and related theoretical frameworks, but also it challenges you to apply these strategies and principles to numerous exercises and practical nursing case studies. Written in terms of the nurse-client relationship, the cutting-edge communications strategies presented are key for nursing students and professional nurses.
- Covers all mandated topics for nursing professionals, from beginning students to staff development in a variety of settings, including professional collaboration, health team communication, patient-centered care, safety, and hand-off communication.
- Discusses nursing, behavioral, developmental, family, and communication theories, providing an essential foundation and a theoretical perspective of effective communication.
- Offers basic concepts first, followed by applications with emphasis on assessment, providing a sound framework as you prepare for nurse-client interactions.
- Experiential exercises offer the opportunity to practice, observe and critically evaluate your professional communication skills in a safe learning environment.
- Critical Thinking Exercises promote critical thinking processes essential for effective communication in nursing practice.
- Includes case examples throughout, creating empathy for clients' perspectives and needs.
- Offers Ethical Dilemma and Developing an Evidence-Based Practice boxes in each chapter.
- Describes how best to use the electronic health record for clear communication with current information on classification systems, standards of documentation, and telehealth technologies used in nursing.
- Acknowledges humor, gender, and touch as important means of communication in interpersonal relationships.
- Increases awareness of the issues involved in communicating with individuals of various stages of life, clients with special needs, and colleagues in all areas of health care.
- Provides learning objectives, chapter overviews, and a detailed glossary -- all designed to focus your learning and help you organize key content.
- A timely NEW Communicating for a Safe Environment chapter provides practice guidelines in line with The Joint Commission National Patient Safety Goals on improved communication among caregivers.
- NEW Communicating for Continuity of Care chapter defines COC and describes current challenges, and addresses its relational, informational, and management dimensions.
- Enhanced discussion on spirituality and end-of-life needs focuses on trust, empathy, and the nurse-client relationship -- all central components of holistic nursing identified by The Joint Commission as priorities for patient care.
PART I: CONCEPTUAL FOUNDATIONS OF NURSE-CLIENT RELATIONSHIPS
1. Theoretical Perspectives and Contemporary Issues
2. Professional Guides to Action in Interpersonal Relationships
3. Clinical Judgment: Applying Critical Thinking and Ethical Decision Making
PART II: THE NURSE-CLIENT RELATIONSHIP
4. Self-Concept in the Nurse-Client Relationship
5. Structuring the Relationship
6. Bridges and Barriers in the Therapeutic Relationship
7. Professional Nursing Roles in Therapeutic Relationships
8. Communicating with Clients Experiencing Loss and Grief
PART III: THERAPEUTIC COMMUNICATION
9. Communication Styles
10. Developing Therapeutic Communication Skills
11. Intercultural Communication
12. Communicating in Groups
13. Communicating with Families
14. Resolving Conflict Between Nurse and Client
15. Health Promotion and Client Learning Needs
16. Health Teaching in the Nurse-Client Relationship
PART IV: RESPONDING TO SPECIAL NEEDS
17. Communicating with Clients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Clients in Stressful Situations
21. Communicating with Clients in Crisis
PART V: PROFESSIONAL ISSUES
22. Communicating for a Safe Environment NEW!
23. Communicating with Other Health Professionals
24. Communicating for Continuity of Care NEW!
25. Documentation in the Age of the Electronic Health Record
26. Communication at the Point of Care: Application of e-Health Technologies
Glossary
Index
