Keep a Human Here (Paperback)
Lingua: inglese
Editore: Independently Published, 2026
- Brossura
- Nuovo
Da: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
Venditore AbeBooks dal 12 ottobre 2005
Condizione: Nuovo
EUR 51,26
Quantità: 1 disponibile
Aggiungi al carrelloDescrizione dell’articolo da parte del venditore
Paperback. Between 2015 and 2020, the Australian government billed hundreds of thousands of its own citizens for welfare debts it could not prove they owed, sending automated demand letters that no person had checked before they went out.A Royal Commission examined the scheme and delivered its final report on 7 July 2023. Per that report, Commissioner Catherine Holmes found it had been "devised without regard to the social security law," and that averaging a year's income across each fortnight "was essentially unfair, treating many people as though they had received income at a time when they had not." The Commission's own words are the ones to keep: "Robodebt was a crude and cruel mechanism, neither fair nor legal, and it made many people feel like criminals." The arithmetic was never the flaw. It ran exactly as written, at scale, on schedule. What went missing was the caseworker who used to verify a debt before the letter went out, not a task, a gate.You are not writing welfare law. But if someone has handed you the plan to put AI into an operation that is already running, one with volume moving through it that cannot be paused while you rebuild it, you are one budget cycle from making the same decision. Keep a Human Here is the operator's playbook for making it on purpose instead. It replaces the seventy-five-year-old instinct to sort work into "what the machine is good at" and "what people are good at" with one working question, asked step by step: how much autonomy this step gets, where a human has to stay, and how to cut that over without breaking the line.It is a field manual, not a lecture. Across seventeen chapters and nine appendices you build the case for every gate and then the tools to place and staff it: The process-mapping template. Draw the operation the way it actually runs, not the way it is drawn on the wall, without pausing it to look.The human-gate decision rule. A written rule that sets the autonomy level for each step and states why a given step stays human, defensible to your boss, your auditor, and yourself six months from now.The phased cutover plan. Move the redesign into production without stopping the operation for even an hour, with a rollback you have practiced before you need it.The vigilance and anti-complacency kit. Because a human standing at a step is not automatically a check. Some of the most expensive failures in this book had a person right there, watching, and the gate failed anyway.The governance evidence pack. What you show an auditor or regulator to prove the gate exists, has real authority, and is actually exercised.The Refund Desk that recurs through the book, a customer-service returns queue worked chapter by chapter, is a disclosed composite built to carry one thread across the redesign, not a report of any real deployment.This is a volume in The Operator's AI Library: for operators told to put AI into a process that is already live, who must decide where a human stays and prove they meant to. Readers of the author's Verifier's Library will know the discipline. That shelf asks whether an output can be trusted; this one asks whether the person watching it is actually positioned to catch it when it is wrong. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. …
Codice articolo 9798188347208
- Titolo
- Keep a Human Here (Paperback)
- Autore
- Ravi Vale
- Editore
- Independently Published
- Anno di pubblicazione
- 2026
- Condizione
- new
- Rilegatura
- Paperback
- Lingua
- inglese
- ISBN 13
- 9798188347208
- Serie
- Libro 4 di 13: The Operator's AI Library
Between 2015 and 2020, the Australian government billed hundreds of thousands of its own citizens for welfare debts it could not prove they owed, sending automated demand letters that no person had checked before they went out.
A Royal Commission examined the scheme and delivered its final report on 7 July 2023. Per that report, Commissioner Catherine Holmes found it had been "devised without regard to the social security law," and that averaging a year's income across each fortnight "was essentially unfair, treating many people as though they had received income at a time when they had not." The Commission's own words are the ones to keep: "Robodebt was a crude and cruel mechanism, neither fair nor legal, and it made many people feel like criminals." The arithmetic was never the flaw. It ran exactly as written, at scale, on schedule. What went missing was the caseworker who used to verify a debt before the letter went out, not a task, a gate.
You are not writing welfare law. But if someone has handed you the plan to put AI into an operation that is already running, one with volume moving through it that cannot be paused while you rebuild it, you are one budget cycle from making the same decision. Keep a Human Here is the operator's playbook for making it on purpose instead. It replaces the seventy-five-year-old instinct to sort work into "what the machine is good at" and "what people are good at" with one working question, asked step by step: how much autonomy this step gets, where a human has to stay, and how to cut that over without breaking the line.
It is a field manual, not a lecture. Across seventeen chapters and nine appendices you build the case for every gate and then the tools to place and staff it:
- The process-mapping template. Draw the operation the way it actually runs, not the way it is drawn on the wall, without pausing it to look.
- The human-gate decision rule. A written rule that sets the autonomy level for each step and states why a given step stays human, defensible to your boss, your auditor, and yourself six months from now.
- The phased cutover plan. Move the redesign into production without stopping the operation for even an hour, with a rollback you have practiced before you need it.
- The vigilance and anti-complacency kit. Because a human standing at a step is not automatically a check. Some of the most expensive failures in this book had a person right there, watching, and the gate failed anyway.
- The governance evidence pack. What you show an auditor or regulator to prove the gate exists, has real authority, and is actually exercised.
The Refund Desk that recurs through the book, a customer-service returns queue worked chapter by chapter, is a disclosed composite built to carry one thread across the redesign, not a report of any real deployment.
This is a volume in The Operator's AI Library: for operators told to put AI into a process that is already live, who must decide where a human stays and prove they meant to. Readers of the author's Verifier's Library will know the discipline. That shelf asks whether an output can be trusted; this one asks whether the person watching it is actually positioned to catch it when it is wrong.
"Riassunto" può appartenere a un’altra edizione di questo titolo.
Grand Eagle Retail
Bensenville, IL, U.S.A.
Venditore AbeBooks dal 12 ottobre 2005
Tariffe di spedizione nazionale per U.S.A.
| Articolo | Da 6 a 14 giorni lavorativi | Da 6 a 16 giorni lavorativi |
|---|---|---|
| Primo articolo | EUR 0,00 | EUR 0,00 |
Metodi di pagamento
Informazioni sull’azienda del venditore
APOLLO ONLINE CORP.
605 Geddes Street
Wilmington, DE U.S.A. 19805
Condizioni di vendita
We guarantee the condition of every book as it¿s described on the Abebooks web sites. If you¿ve changed
your mind about a book that you¿ve ordered, please use the Ask bookseller a question link to contact us
and we¿ll respond within 2 business days.
Books ship from California and Michigan.
Diritto di recesso
Se sei un consumatore puoi recedere dal contratto in conformità con quanto segue. Per Consumatore si intende qualsiasi persona fisica che agisce per scopi estranei alla propria attività commerciale, imprenditoriale, artigianale o professionale.
Informazioni sul diritto di recesso
Diritto legale di recesso
Hai il diritto di recedere dal presente contratto entro 14 giorni senza fornire alcuna motivazione.
Il periodo di recesso scade dopo 14 giorni dal giorno in cui tu o una terza parte, diversa dal vettore e da te indicata, acquisisce il possesso fisico dell'ultimo bene o dell'ultimo lotto o pezzo.
Per esercitare il diritto di recesso, compila e invia elettronicamente una dichiarazione esplicita sul nostro sito Web, alla voce “I miei acquisti” nella sezione “Mio account”. Ti comunicheremo senza indugio una conferma di ricezione di tale recesso su un supporto durevole (ad es. via e-mail).
Per rispettare il termine di recesso, è sufficiente inviare la comunicazione relativa all'esercizio del diritto di recesso prima della scadenza del periodo di recesso stesso.
Effetti del recesso
In caso di recesso dal presente contratto, ti rimborseremo tutti i pagamenti ricevuti, compresi i costi di spedizione (ad eccezione dei costi supplementari derivanti dalla tua eventuale scelta di un tipo di spedizione diverso dal tipo meno costoso di consegna standard da noi offerto).
Potremo effettuare una detrazione dal rimborso per la perdita di valore dei beni forniti, qualora tale perdita sia il risultato di una manipolazione non necessaria da parte tua.
Eseguiremo il rimborso senza indebito ritardo e non oltre 14 giorni dal giorno in cui saremo informati della tua decisione di recedere dal presente contratto.
Il rimborso sarà effettuato utilizzando lo stesso mezzo di pagamento da te usato per la transazione iniziale, salvo che tu non abbia espressamente concordato altrimenti; in ogni caso, non dovrai sostenere alcun costo quale conseguenza di tale rimborso.
Possiamo trattenere il rimborso finché non avremo ricevuto i beni oppure finché non avrai fornito la prova di averli rispediti, a seconda di quale condizione si verifichi per prima.
Dovrai rispedire i beni o consegnarli a Grand Eagle Retail, Bensenville, Illinois, U.S.A., senza indebito ritardo e, in ogni caso, entro 14 giorni dal giorno in cui ci hai comunicato la tua volontà di recedere dal presente contratto. Il termine è rispettato se rispedisci i beni prima della scadenza del periodo di 14 giorni. I costi diretti della restituzione dei beni saranno a tuo carico. Sei responsabile solo della diminuzione del valore dei beni risultante da una manipolazione diversa da quella necessaria per stabilire la natura, le caratteristiche e il funzionamento dei beni stessi.
Eccezioni al diritto di recesso
Il diritto di recesso non si applica a:
- La fornitura di giornali, periodici o riviste ad eccezione dei contratti di abbonamento; e
- La fornitura di contenuto digitale non fornito su un supporto materiale (ad es. su un CD o DVD), se al momento dell'invio dell'ordine hai accettato l'inizio dell'esecuzione e hai riconosciuto che non avresti potuto recedere una volta iniziata l'esecuzione.
Condizioni di spedizione
Orders usually ship within 2 business days. All books within the US ship free of charge. Delivery is 4-14 business days anywhere in the United States.
Books ship from California and Michigan.
If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.