Kinn's The Administrative Medical Assistant: An Applied Learning Approach, 8e

Prepare for a successful career in medical assisting! Kinn's The Administrative Medical Assistant, 8th Edition helps you learn the real-world administrative skills essential to working in the health care office. In-depth coverage ranges from professional behavior and interpersonal skills to billing and coding, electronic health records and management of practice finances. Written by administrative medical assisting expert Alexandra Adams, this classic resource also includes an Evolve companion website with exercises and activities, videos, review questions for the CMA and RMA certification exams, and an interactive portfolio builder.

• Step-by-step, illustrated procedures make it easier to learn and understand medical assisting skills, and include rationales for each step.
• Threaded case scenarios let you develop critical thinking skills and apply concepts learned in each chapter to realistic administrative situations.
• Study Guide includes a variety of exercises to test your knowledge and critical thinking skills, case scenarios from the book, and aProcedure Checklists Manual. Sold separately.
• Emergency Preparedness and Assisting with Medical Emergencies chapter prepares you to take action during crises and urgent situations.
• Detailed learning objectives and vocabulary with definitions in each chapter help you study more effectively, withconnections icons linking concepts in the text to exercises in the study guide and on the Evolve companion website.
• Patient education and legal and ethical issues are described in relation to the Medical Assistant's job.
• A Portfolio Builder on the Evolve website helps you demonstrate proficiency to potential employers.

• NEW! Charting examples within the procedures are highlighted for easier learning.
• UPDATED coverage of the Electronic Health Record ensures that you are familiar with the technology you'll use on the job.

Introduction

1. Becoming a Successful Student
2. The Healthcare Industry

Unit One: Introduction to Medical Assisting

3. The Medical Assisting Profession
4. Professional Behavior in the Workplace
5. Interpersonal Skills and Human Behavior
6. Medicine and Ethics
7. Medicine and Law

Unit Two: Administrative Medical Assisting

8. Computer Concepts
9. Telephone Techniques
10. Scheduling Appointments
11. Patient Reception and Processing
12. Office Environment and Daily Operations
13. Written Communications and Mail Processing

Unit Three: Health Information in the Medical Office

14. The Paper Medical Record (formerly Medical Records Management)
15. The Electronic Medical Record
16. Health Information Management
17. Privacy in the PhysicianÕs Office

Unit Four: Billing and Coding Procedures

18. Basics of Diagnostic Coding
19. Basics of Procedure Coding
20. Basics of Health Insurance
21. The Health Insurance Claim Form
22. Professional Fees, Billing, and Collecting

Unit Five: Financial and Practice Management

23. Banking Services and Procedures
24. Management of Practice Finances
25. Medical Practice Management and Human Resources
26. Medical Practice Marketing and Customer Service

Unit Six: Assisting with Medical Specialties

27. Assisting with Medical Emergencies

Unit Seven: Career Development

28. Career Development and Life Skills

Procedure Checklists

English-Spanish Terms