12 Ladders to World Class Performance : How Your Oganization Can Compete with the Best in the World

Drennan, David, Pennington, Steuart

ISBN 10: 0749430001 / ISBN 13: 9780749430009

Editore: Kogan Page, Limited, 1999

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Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

Codice articolo 19017308-75

Dati bibliografici

• Titolo: 12 Ladders to World Class Performance : How Your Oganization Can Compete with the Best in the World
• Editore: Kogan Page, Limited
• Data di pubblicazione: 1999
• Lingua: Inglese
• ISBN 10: 0749430001
• ISBN 13: 9780749430009
• Rilegatura: Brossura
• Condizione: Very Good
• Peso: 1,153 libbre

Descrizione articolo

Riassunto

Is YOUR organization World Class? Most managers strive for world class status, but few know how to achieve it. This book describes the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be the world class performers they are today. Each of the 12 key benchmarks of world class practice is presented as an ascending ladder, separated into five steps. Drennan and Pennington will guide your organization on its journey from Level 1, representing ordinary performance, to Level 5 -- world class. Full of examples of the world's leading corporations, this inspirational book will show you how to adapt their route to success to meet the needs of your own organization. This journey to world class status is accessible to large and small companies alike. It is a question of learning a new mindset and adopting key practices that everybody in the company can do something about every day. Whether you're a chief executive, a manager or a team leader this book is full of sound advice and practical methods that you can put into action today; ideas which will take your team or your organization to levels of performance it has never reached before. Take your organization to the pinnacle of world class performance. Within each of these 12 ladders, Drennan and Pennington clearly reveal strategies for getting to the top: They cover: Aligning Management Objectives, Customer Focus, Cleaning and Organizing, Visible Measurement Systems, Managing for Quality, Eliminating Waste, Best Operating Practices, Teamwork, Staff Empowerment and Involvement, Rewards and Recognition, Purposeful Communication, Continuous Learning. Includes World Class Audit --find out where your organization stands now on the ladders to world class performance.

Informazioni sull?autore

David Drennan, formerly Director of Mars Group UK and Special Professor of Management at Nottingham University, is now Managing Director of Good People Management International (GPM).