Titolo: More Loyal Customers: 21 Real World Lessons ...
Casa editrice: Stirtz Group LLC
Data di pubblicazione: 2008
Condizione libro: very good
Gently used. Expect delivery in 20 days. Codice inventario libreria 9781605859521-3
Riassunto: Keep your customers coming back again and again!
If you want to grow your company, the best way to start is by increasing customer loyalty. According to one study, a 5% growth in customer loyalty can lead to a growth in profits of anywhere from 25% to 95%. Numerous studies have shown you can keep existing customers for a fraction of the cost of acquiring new ones. So increasing customer loyalty makes sense.
This book gives you real-world examples, tips, tools and advice on how to get started. It's fast-reading but packed full of valuable ideas and suggestions you can use right away.
Here are some examples of what you'll learn from this book:
* The most important thing you can do to get customers coming back.
* Six powerful steps to deliver great customer service.
* How to create customer evangelists for your company.
* What your customers really want.
Now these tools are available to you in this valuable book. Buy this book now, read it today and you could be on your way to increased customer loyalty tomorrow!
Winner of the Cool Book of the Day award presented by Dan Janal, of PRLeads.com
Selected by CustomerServiceManager.com for their Recommended Reading List
L'autore: Kevin Stirtz is the 'Amazing Service Guy'. He helps companies increase revenue and profits by improving customer service. Kevin is a professional speaker and trainer and has spoken to hundreds of audiences across the USA and in Europe about how to improve customer service. He has been quoted in major media such as BusinessWeek, the Boston Globe, the StarTribune, Smart Money, Chicago Sun Times and others.
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Libreria AbeBooks dal: 13 giugno 2014
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