Addresses the expectations surrounding information technology (IT) as it plays a more prominent role in commerce, education, and daily life. In addition to examining trends in research and development, the five chapters discuss what major advances are needed to ensure that IT systems will reliably support a growing range of applications, the difficulties of achieving them, and the expertise required. By arguing for increased research on large-scale systems and social applications, they make the case for including a broader set of constituents in the enterprise, including users of IT systems and social scientists. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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