Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations. Questo articolo non è disponibile.
Berry, Leonard L.; Seltman, Kent D.
Lingua: inglese
Editore: McGraw Hill, 2017
- Brossura
- Usato
Da: MERS Goodwill-Kansas City, Blue Springs, MO, U.S.A.MERS Goodwill-Kansas City
Venditore AbeBooks dal 13 maggio 2026
Condizione: Usato - Buono
EUR 2,39
Descrizione dell’articolo da parte del venditore
The book has been read but is in good condition. It has very minimal damage to the cover, including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. The binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, and no writing in the margins. There are no missing pages. See the seller's listing for full details and a description of any imperfections.
Codice articolo WMEKV.1260011836.G
- Titolo
- Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
- Autore
- Berry, Leonard L.; Seltman, Kent D.
- Editore
- McGraw Hill
- Anno di pubblicazione
- 2017
- Condizione
- good
- Rilegatura
- Brossura
- Lingua
- inglese
- ISBN 10
- 1260011836
- ISBN 13
- 9781260011838
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Present a proven prescription for creating sustainable service excellence
Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.
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Informazioni sull’autore
Leonard L. Berry, PhD, is University Distinguished Professor of Marketing at Mays Business School, Texas A&M University.
Kent Seltman, PhD, is Emeritus Chair of Marketing at Mayo Clinic, having served as Director of Marketing from 1992 to 2006.
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