Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations. Questo articolo non è disponibile.
Berry, Leonard L.; Seltman, Kent D.
Lingua: inglese
Editore: McGraw Hill, 2017
- Brossura
- Usato
Da: Goodwill of Greater Milwaukee and Chicago, Racine, WI, U.S.A.Goodwill of Greater Milwaukee and Chicago
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Book is considered to be in acceptable condition. The actual cover image may not match the stock photo. Book may have one or more of the following defects: noticeable wear on the cover dust jacket or spine; curved, dog eared or creased page s ; writing or highlighting inside or on the edges; sticker s or other adhesive on cover; CD DVD may not be included; and book may be a former library copy.
Codice articolo SEWV.1260011836.A
- Titolo
- Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
- Autore
- Berry, Leonard L.; Seltman, Kent D.
- Editore
- McGraw Hill
- Anno di pubblicazione
- 2017
- Condizione
- acceptable
- Rilegatura
- Brossura
- Lingua
- inglese
- ISBN 10
- 1260011836
- ISBN 13
- 9781260011838
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Present a proven prescription for creating sustainable service excellence
Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.
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Informazioni sull’autore
Leonard L. Berry, PhD, is University Distinguished Professor of Marketing at Mays Business School, Texas A&M University.
Kent Seltman, PhD, is Emeritus Chair of Marketing at Mayo Clinic, having served as Director of Marketing from 1992 to 2006.
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