Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.

The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.

This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from major UK and organizations such as Tesco and ParcelForce as well as conflict resolution toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.

Informazioni sugli autori

David Liddle is the CEO of the TCM Group and president of the Institute of Organizational Dynamics (IOD). He is a recognised leader in the areas of conflict resolution, cultural change, and transformational leadership. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.

David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Descrizione libreria

The Saint Bookstore has a range of over 1 million titles available.

Visita la pagina della libreria

Informazioni sull?azienda del venditore

SB ONLINE LTD
50 Devonshire Road, Southport, PR9 7BZ, United Kingdom

Condizioni di vendita e spedizione

Condizioni di vendita

Please order through the Abebooks checkout. We only take orders through Abebooks - We don't take direct orders by email or phone.

Refunds or Returns: A full refund of the purchase price will be given if returned within 30 days in undamaged condition.

As a seller on abebooks we adhere to the terms explained at http://www.abebooks.co.uk/docs/HelpCentral/buyerIndex.shtml - if you require further assistance please email us at orders@thesaintbookstore.co.uk

Diritto di recesso

Condizioni di spedizione

Most orders usually ship within 1-3 business days, but some can take up to 7 days.

Tariffe di spedizione da Regno Unito a Italia

Tariffe di spedizione da Regno Unito a Italia
Quantit� dell?ordine	Da 7 a 21 giorni lavorativi	Da 7 a 21 giorni lavorativi
Primo articolo	EUR 9.98	EUR 9.98

I tempi di consegna sono stabiliti dai venditori e variano in base al corriere e al paese. Gli ordini che devono attraversare una dogana possono subire ritardi e spetta agli acquirenti pagare eventuali tariffe o dazi associati. I venditori possono contattarti in merito ad addebiti aggiuntivi dovuti a eventuali maggiorazioni dei costi di spedizione dei tuoi articoli.