Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff. Questo articolo non è disponibile.
Lingua: inglese
Editore: McGraw-Hill, 2003
- Brossura
- Usato
Condizione: Usato - Quasi ottimo
EUR 5,84
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Ancien livre de bibliothèque avec équipements. Edition 2003. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 2003. Ammareal gives back up to 15% of this item's net price to charity organizations.
Codice articolo G-888-717
- Titolo
- Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
- Autore
- Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming et Kurt Friedmann
- Editore
- McGraw-Hill
- Anno di pubblicazione
- 2003
- Condizione
- Bon
- Rilegatura
- Softcover
- Lingua
- inglese
- ISBN 10
- 0071388885
- ISBN 13
- 9780071388887
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
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Informazioni sull’autore
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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