Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Baker, Susan Keane
ISBN 10: 0787941581 ISBN 13: 9780787941581
Editore: Jossey-Bass, 1998
Usato
Hardcover
Da
ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Descrizione:
Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0787941581I2N00
Riassunto:
Strategies for Building Satisfying Patient Relationships
New England Healthcare Assembly
This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read thisbook.
--Joseph A. Lieberman, III, chairman, department of family andcommunity medicine, clinical professor of family medicine, ThomasJefferson University
This important resource describes how to develop the qualities ofunderstanding, empathy, and compassion that help to meet and exceedpatient expectations. Managing Patient Expectations is filled withrealistic and cost-effective strategies for maintaining patientsatisfaction, creating loyalty, and increasing referrals. SusanKeane Baker explains how to find out what patients really think andhow physicians can best respond in a variety of situations.Co-published with the Healthcare Assembly Press.
Informazioni sull'autore: SUSAN KEANE BAKER is an educator, author, and speaker on the topics of practice management, service quality, and risk management. Baker serves on the faculty for the Healthcare Assembly's Physician Practice Management Certificate Program, Managed Care College and Risk Management Certificate Program. She has held various leadership positions in hospitals and managed care organizations and teaches graduate seminars in practice management for several universities.
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Dati bibliografici
Titolo: Managing Patient Expectations: The Art of ...
Casa editrice: Jossey-Bass
Data di pubblicazione: 1998
Legatura: Hardcover
Condizione: As New
Condizione sovraccoperta: No Jacket