Managing for Quality and Performance Excellence

Evans, James R.; Lindsay, William M.

ISBN 10: 0324783205 / ISBN 13: 9780324783209

Editore: South-Western Cengage Learning, 2010

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Titolo: Managing for Quality and Performance ...

Casa editrice: South-Western Cengage Learning

Data di pubblicazione: 2010

Legatura: Rilegato

Condizione: LikeNew

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Riassunto:

The leading book in quality management, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8TH EDITION is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award allows both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout. This edition continues to provide a managerially oriented view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on principles of Six Sigma and design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

Product Description:

Book by Evans James R Lindsay William M